Frequently Asked Questions

What are the output specs on this charger?
5V3A (default)
12V 1.2A
The output depends on the ability of your device,so 15W may not be fully utilized. Charging voltage is dynamically and smoothly adjusted over the battery charging cycle for Quick Charge QC3.0 devices.
Can this charger be used on a 220 volt outlet?
Yes, this charger has universal input, from 90 up to 264V.
Does this have a safety feature that stops charging when the device is charged 100%?
Once the device is charged to 100%, it will enter standby mode.
How long is the cable?
1 meter (ca. 3.3 ft)
If I replace the short cable with a longer one (non-Moto), does it still activate turbo charge?
The short answer is, it depends on the length and the quality of the cable used. The original Motorola data cable was specifically designed for this charger, so you would have to do some experimentation to find out if a different cable would work. As cable length increases, it becomes necessary for thicker gauge power conductors to compensate for voltage drop. If the thickness of the gauge power conductor is not increased enough to compensate the voltage drop, the turbo charge will not activate.
Can I use this same data/charge cable for transferring photos and other data from my Motorola phone to a computer?
Yes. The cable, which is included with the charger, is a full function USB 2.0 data cable that can transfer data between the phone and computer when connected.
Does this work with the Moto Z; as in, will it charge the phone in turbo charger mode when using a USB-C cable?
To use this charger with the Moto Z, you need a USB to USB-C cable. The charger itself is capable of powering the Moto Z family, but this version ships with a micro-USB cable, so it will not work out of box for the Moto Z.
Does this charger work with Moto E?
It works, but it will not turbo charge because the Moto E does not have the turbo capability. 15W will not be fully utilized due to the device’s ability to draw the power.
Does this charger work with Moto G5 plus?
Yes.It will turbo charge Moto G5 plus.
Does this charger work with Moto G6 or Moto G6 plus?
No. The charger here comes with a micro-USB cable. Moto G6 or Moto G6 plus has a USB-C port. Please select the charger that comes with a USB-C plug cable.
Which micro-USB wall charger is recommended to purchase? TurboPower15 or TurboPower15+?
While either version will turbo charge your Quick Charge compatible device, we recommend TurboPower 15+ as it is an upgraded version (QC 3.0 instead of QC 2.0). It is also a more compact package.
What is the difference between Quick Charge QC 2.0 and QC 3.0?
QC 2.0 voltage output is stepped (5, 9 or 12V) while QC 3.0 is variable and changes smoothly when used with a QC 3.0 device. That is, QC 3.0 is able to dynamically adjust the charging voltage over the battery charging cycle and allows the phone to request just enough voltage to reach the desired charge current, thereby QC 3.0 can be more efficient than QC 2.0. The energy efficiency allows the charger to charge faster than QC 2.0 with the same input power.