Frequently Asked Questions

MG7550 16x4 Cable Modem plus AC1900 Dual Band Wi-Fi® with Power Boost
  • Call of Duty: Black Ops 4 - Playstation 4: How to get Multiplayer to work

  • Call of Duty: Black Ops 4 - Xbox One: How to get Multiplayer to work

  • What is the difference between the MG7540 and MG7550?

  • Changing the Wireless Network Name (SSID) and Password (Security Key) for most Motorola Modems

  • Setup, Install, Activate the MG7550

  • How to Enable UPnP for NAT Restrictions, for Gaming Consoles Using the MG7550

  • How to setup Port Forwarding using the MG7550

  • How to Change the Modems Gateway Login Username and Password for the MG7550

  • My cable provider is Mediacom, and I have a Motorola Cable Modem Router model MG7550. Even though this is a router, only one computer or device can get to the internet. Why is this happening?

  • How do I make changes for Phase 2 Encryption and Advanced Settings on the VPN IPsec page?

  • How to set a static DNS for Motorola Wireless Modem Router MG7550

  • Wireless Optimization for MG7540, MG7550, MG7700

  • How do I connect other devices to my Motorola MG7550 Gateway Router using wireless?
    • Setting Up Your Cable Modem
  • How to backup your modem configuration

  • How do I configure my Motorola Cable Gateway for gaming using UPnP? (Xbox, PlayStation, PC, Nintendo, etc...)

  • How Do I Put My Cable Modem/Router (also called Cable Gateway) into Bridge Mode, So I Can Connect Another Router behind It?

  • How can I make my Apple Airport (Base Station, Extreme, Express or Time Capsule) work with my new cable modem?

  • Why won't my router connect through my Cable Modem?

  • Why Can’t I Change the LAN IP Address of the Router to Certain Specific IP Addresses (MG7310, MG7315, MG7540 and MG7550)?

  • How do I set static DNS in the Motorola wireless modem router? MG7310/MG7315/MG7540/MG7550

  • Setting up your Cable Modem to connect to the Internet

  • Setup and activation for Comcast XFINITY

  • Where can I find the CM MAC and Serial Number?

  • Where can I find the User Name, Password, and IP Address to log into my modem to make changes?

  • How do I update the modem firmware?
    • Wireless Connectivity
  • CHANGING WIRELESS SECURITY SETTINGS

  • WIFI Setup if you want to keep your current network name (SSID) and Password

  • Connecting to the wireless network

  • Change WiFi Channel

  • Wireless is not broadcasting / Wireless not working

  • Amazon Echo/Alexa - Connecting to Receiver - Intermittent WiFi Connection

  • Wireless Power Boost

  • WLAN: Is WLAN, WiFi, Wireless, WPS the same thing?

  • WPS LED is off

  • Maximize Wireless at Home

  • Wireless speed slow

  • Wireless network scanning with Mac Computer

  • FAQ: Are Motorola cable modem routers vulnerable to KRACK?

  • FAQ: Where Can I Find the Wi-Fi Network Name and Password? How Can I Change Them?

  • FAQ: How to Turn off WiFi Protected Setup (WPS)

  • Can I create a guest wireless network for the 2.4Ghz and also one for the 5.0 Ghz?

  • What Is a VPN, and How Do I Set It Up?

  • Slow internet or intermittent connection drops

  • Why aren't all web sites blocked when I enable MAC or IP filtering on my Motorola cable modem router (MG7310, MG7315, MG7540, MG7550)?

  • How Can I Use my Motorola Cable Modem Router as an Access Point?

  • How to Hide Your Wireless Network Name In Your Router (MG7310, MG7315, MG7540 and MG7550)

  • Why am I not able to see my wireless network with the MB7220 or MB7420 cable modem?

  • Where can I find the Wireless Network Name (SSID) and Wireless Security Key/Password for the Motorola Gateway?

  • Changing the Wireless Network Name (SSID) and Password (Pre-Shared Key/Security Key) for the MG7310, MG7315, MG7540, MG7550, MG7700
    • Troubleshooting
  • IMPROVE MODEM PERFORMANCE - WIRED

  • How to set modem to factory settings

  • MB8600 - Not able to login to modem on the network

  • ERR_CONNECTION_TIMED_OUT (error when trying to use Google sites)

  • I keep getting disconnected and kicked out from Xbox Live

  • Checking your Modem/Router Event Log

  • 5G not showing up

  • Warranty

  • MG7310 wireless speed is slow

  • FAQ: Internet connection fails to recover after an outage (either of power, or of cable service). What should you do?

  • Cable Modem Troubleshooting Tips

  • No Internet connection after a sudden outage using Motorola Cable Modem MB7220 and MB7420 connected to separate router

  • Resetting the Cable Modem/Router to factory defaults
    • General Information
  • Defective Product: How to request a Warranty Replacement

  • How do I set-up Port Forwarding on my Motorola Cable Modem Gateway?

  • How to check what Firmware version your modem or router is running

  • VPNFilter Malware Info (aka Russian Hack)

  • How to login to modem/router

  • Enable IPv6

  • What is an SSID?

  • Connecting Samsung smart TV to ethernet or wifi?

  • What is The Difference Between IPv6 and IPv4

  • What is my IP address

  • What is IPv6?

  • How do I disable SIP ALG for my VoIP service?

  • Do the modems come along with an Ethernet cable and coaxial cord?

  • Do Motorola LLC Cable Modem Routers support telephone service from the cable provider?

  • Are Motorola Cable Modem Routers compatible with MOCA technology?

  • What if my Motorola Cable Modem/Router isn't approved by my Cable Provider or for my Service Level

  • Why are some of my Ethernet lights amber and why are some green?

  • How to enable UPnP for NAT restriction, for gaming consoles

  • Why are my Upstream and Downstream lights green and then blue?

  • Changing the modem Login User Name and Password
    • Announcements
  • Beware of used and Refurbished Cable Modems and Cable Modem/Routers!