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About Motorola Mobility
STATEMENT OF MOTOROLA'S ONLINE PRIVACY PRACTICES

This statement applies to the online collection of personal information via web sites operated by Motorola Mobility, Inc. and its worldwide affiliated companies and subsidiaries (See About Motorola). Highlights of Motorola's Online Privacy Statement follow immediately below, or read the full text.

What personal information is collected?

  • We collect personal information you voluntarily choose to provide such as your name, address, email address, phone numbers, payment card number and/or other categories of personal information.
  • Our web server logs may collect additional information, such as the domain names of visitors to our web sites, in order to measure the use of our web sites and to improve content.
  • We may use cookies to manage areas of our web site and to deliver a better web site experience to our users. You have choices with respect to cookies.

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How is my personal information used?

  • We may use personal information to facilitate order processing; to contact you if a problem arises with your order; to facilitate the employment application process; or for other uses consistent with this statement.
  • Except as outlined in this statement or on our web sites, we do not provide your personal information to third parties without your consent.
    • We share the information you provide with Motorola subsidiaries and related companies.
  • We may also share your personal information with third-party business partners so that they may provide services to Motorola that are consistent with Motorola's online privacy statement and this website, or as part of a specific product, service, or promotion.
  • Also, we may disclose personal information in special cases, such as when we believe in good faith that the law requires it.
  • In addition, Motorola's web sites may allow third party vendors to provide products and services directly to Motorola consumers. Such relationships are designated with a "Provided By" or "Powered By" company legend or logo, or other similarly worded designation.

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What choices do I have?

  • If you do not want to receive e-mail, direct mail or targeted advertisements regarding our products and services, simply tell us when you provide your personal information or by following the directions on our web sites to remove your name from our mailing list(s).
  • You have the right to obtain confirmation from Motorola as to whether or not it holds any personal information about you. You have the right to seek access to and request correction of your personal information by contacting Motorola.
  • If you have established a "user profile" on a Motorola web site, you may change the information you provided by visiting that portion of the web site and resubmitting your information.

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What about information security?

  • When you place an order or provide personal information, we employ certain security measures, such as encryption where appropriate.
  • The personal information you provide may be transmitted, used, stored and otherwise processed outside of Canada, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in Canada.
  • Regardless of where these activities occur, we take appropriate steps to ensure that your information is treated securely.

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What about my child's privacy?

  • This web site is intended for use only by persons over the age of 13. Persons under the age of 13 should not submit personal information to Motorola.

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How do I contact Motorola?

  • Please direct any questions concerning Motorola's privacy practices to privacy@motorola.com. Tel: +1 800 461 4575.


Statement of Motorola's Online Privacy Practices: Full text

Motorola recognises privacy and security as being concerns for most individuals accessing the Internet, including our customers. This statement describes how Motorola collects, uses and safeguards information you provide when using our web sites; in accordance with the relevant legislation for the countries in which such data is being processed. By using our web sites, you consent to the collection and use of your information by Motorola as set forth in the policy currently in effect. Any changes to this statement will be posted on our web sites, so please check back periodically to ensure you have the most current statement.

This statement of privacy practices sets out the privacy policy for Motorola's public web sites in Canada. It applies to web sites operated by or on behalf of Motorola Canada Limited and its world-wide affiliated companies and subsidiaries. Please read this statement to understand the following:

What personal information is collected?
When you place an order with us, Motorola may collect personal information about you, including name, title, company, address, email address, phone numbers, payment card number and, in rare instances, other categories of personal information, such as drivers license numbers and date of birth. In addition to ordering and registration, we may ask you for and collect personal information at other times, including when you enter a competition or contest; participate in a promotion or marketing campaign sponsored by Motorola or one of its business partners; when you want to find out about service offered in your area; when you complete surveys or other questionnaires; when you participate in a user forum or blog hosted by Motorola or one of its business partners; when you send an email to Motorola; when you express interest in employment with Motorola; or when you engage in other activities on the sites.

In addition, our web server logs collect the domain names of visitors to our web sites. This information is aggregated to measure number of visits, average time spent on a Motorola web site, pages viewed and web site usage information. We use this information to measure the use of our sites and to improve the content of our sites. Aggregated information is not used in such a form that would enable direct connection of any personal information to our visitors.

Who is collecting the information?
When you are on a Motorola site and are asked for personal information, you are sharing that information with Motorola Mobility, Inc., its subsidiaries and related companies. Additionally, if you purchase a mobile phone, modem or other device requiring service, your personal information may be collected by a third party company working with Motorola. Motorola may also contract with third party companies to perform services for Motorola on its web site that require these companies to collect personal information (e.g. hosting a web site competition, promotion or survey, or selling software downloads).

In addition, Motorola's web sites may allow third party vendors to provide products and services directly to Motorola consumers. Such relationships are designated with a "Provided By" or "Powered By" company legend or logo, or other similarly worded designation. If you desire to purchase a product or service from such third party, your personal information will be collected by the third-party company, and shared with Motorola. You may review the privacy practices of the third party either by clicking the link on the bottom of the page, or by clicking on the "Provided by Company" logo, which will take you to their web site. Additionally, when you purchase or download software applications from Motorola or a third-party, your personal information is shared with the software developer/licensor in order to register you as a licensed software user, and to permit them to provide you any required support. If you are concerned about the privacy policy of a certain developer or software company, you may contact them directly or visit their individual web sites.

The Motorola web site may also contain various links to third-party web sites. These sites may provide additional information, goods, services and/or promotions. These sites are owned and operated independently of Motorola, and have their own separate privacy and data collection practices. Any information you provide to these web sites will be governed under the terms of their privacy policy, if any. Motorola has no responsibility or liability whatsoever for the independent actions or policies of these independent sites, and is not responsible for the content or privacy practices of such sites.

What about cookies?
When you enter our site, our server may attach a small text file to your hard drive - a cookie. Your unique cookie tells us that it is you whenever you re-enter our site, so we can recall where you have previously been on our site, and what, if anything, you have in your shopping cart. Cookies help us deliver a better web site experience to our users.

We may also use cookies to measure traffic patterns, and which areas of the Motorola site you have visited, and your visiting patterns. This information collected by using a cookie is sometimes called "clickstream." We use this information to understand how our users navigate our site, and to determine common traffic patterns, including what site the user came from. We use this information to make site navigation and product recommendations, and to help redesign our site in order to make your experience on our site more efficient and enjoyable. We may also use this information to better personalize the content, banner ads, and promotions that you and other users will see. This helps Motorola deliver you the content you want when you want it, in order for you to make better purchasing decisions. Motorola uses a third party to track user clickstreams.

You have choices with respect to cookies. By modifying your Internet browser preferences, you have the ability to accept all cookies, to be notified when a cookie is set, or to reject all cookies. Please note that, if you choose to reject all cookies you will be unable to use those services or engage in activities that require the placement of cookies.

How is my personal information used?
Motorola's primary goal in collecting personal information is to facilitate order processing and to enable us to contact you if a problem arises with your order. Additionally, if you purchase a cellular phone, modem or other device requiring service, your personal information may be used to obtain a credit report if necessary. Such information is required when making a purchase. This information may also be used to provide you with a customized experience on our site, which includes interactive communications, and other services. The Motorola site may also contain optional surveys and questionnaires asking for information, as well as several opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customize your shopping experience, and to provide advice and purchase recommendations. Taking part in any of these segments is always optional and voluntary.

We also use the information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional emails sent by Motorola, or by third parties under contract with Motorola. Motorola may also match user information with third party data to help us better understand our customers.

Motorola also conducts research on our users' demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any one individual. Motorola may share this aggregated data with our business partners.
Finally, we may also ask for your personal information when you express an interest in employment opportunities at Motorola.

With whom does Motorola share my personal information?
Except as outlined in this policy or on our web sites, Motorola does not provide your personal information to third parties without your consent. Please note that, in special cases, we may need to share information without acquiring consent, such as when we believe in good faith that the law requires it, or to identify, contact or bring legal action against someone who may be violating our sites' Terms of Use or may be violating Motorola's or other's rights or causing injury to or interference with Motorola's or other's property.

In addition, Motorola shares the information you provide with Motorola subsidiaries and related companies. If you purchase a cellular phone, modem or other device requiring service, your personal information is shared with the service provider/carrier with whom you subscribe. Additionally, if you express an interest in a product requiring a particular type of service, Motorola may share your personal information with your local service provider in order to determine whether such service is available in your area.

Motorola may share your personal information with third-party business partners so that they may provide services to Motorola that are consistent with the terms of this Privacy Policy, and this web site (e.g. database management, sending targeted emails, software sales, and conducting sweepstakes and other promotions on behalf of Motorola). Motorola takes great pride in utilizing only reputable business partners. Motorola may also, on occasion, provide personal information to third-party businesses as part of a specific product, service, or promotion.

Motorola shares web site usage information about visitors to our web sites, who have received a targeted promotional campaign, with reputable third-party advertising companies for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party advertising companies note some of the pages you visit on our web sites through the use of pixel tags (also called clear gifs). The information collected by our third-party advertising companies through the use of these pixel tags is not personally identifiable.

What choices do I have regarding collection, use and distribution of my personal information?
Motorola or its business partners may, from time to time, send you email or direct mail regarding our products and services. If you do not want to receive such information, simply tell us when you give us your personal information, or follow the directions contained on the mailing to remove your name from our mailing list(s).

On certain types of Motorola promotions, we will ask for your email address in order to contact you in the event you have won a prize. When you participate in these types of promotions, you may receive promotion-related email. Occasionally these promotion-related email messages may include targeted advertisements. If you do not wish to receive such advertisements, you can choose not to participate in such promotions or contests.

Please note that by refusing to provide personal information or by denying or withdrawing consent to use personal information for purposes identified, you may be unable to participate in certain programs or activities sponsored by Motorola.

You also have the right to access (review, correct, amend or delete) your personal information by contacting Motorola. Individuals are responsible for providing Motorola with accurate and complete personal information, and for contacting Motorola if correction of such information is required. Please note that, where permitted, we may charge a minimal fee for fulfilling access requests and that we reserve the right to disallow unreasonable requests for access.

If you have established a "user profile" on a Motorola web site, you may change the information you provided by visiting that portion of the web site and resubmitting your information.

Please direct any questions concerning Motorola's privacy practices to privacy@motorola.com. Tel: +1 800 461 4575.

What about information security?
When you place an order or provide personal information, we employ certain technical and organization security measures, such as encryption where appropriate. Encryption scrambles the information in your purchase, including your credit card number, so this information can only be viewed by Motorola. Motorola currently uses Secure Socket Layer (SSL) encryption technology, where appropriate, for Internet-based transactions.

However, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we have taken appropriate steps to protect your personal information, Motorola cannot ensure or otherwise warrant the security of any information you provide to us or from our Web site, and therefore you use our site at your own risk.

As a global company Motorola has international sites and users all over the world. Therefore, the personal information you provide may be transmitted, used, stored and otherwise processed outside of Canada, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in Canada. Whenever Motorola handles personal information, regardless of where this occurs, we take appropriate steps to ensure that your information is treated securely and in accordance with the relevant Terms of Use, this Privacy Statement and all applicable laws and regulations.

What about my child's privacy?
This website, operated by or on behalf of Motorola Mobility, Inc. and its world-wide affiliated companies and subsidiaries, is intended for use by persons age 13 and over. Motorola does not seek to collect information about children under the age of 13. No information should be submitted to or posted on this web site by users under 13 years of age. If a child under the age of 13 submits personal information to this web sites, we delete the information as soon as we discover it was provided by a child under 13 years of age and do not use it for any purpose. Motorola encourages parents to take an active role in their children's use of the Internet, and to inform them of the potential dangers of providing information about themselves over the Internet.


This Privacy Statement is subject to change without notice.